01 General Policy
All completed purchases are considered final, except where an item is:
- Incorrectly shipped by PNYTA
- Received with a verified manufacturing defect
- Damaged prior to or during delivery
- Otherwise eligible for a remedy under applicable consumer-protection laws
We do not accept returns or exchanges simply because of a change of mind, incorrect size selection, or incorrect color selection.
Please choose carefully before checking out.
02 Wrong Item Shipped
If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery.
Once verified, PNYTA will arrange a replacement with the correct item at no additional product or replacement-shipping cost.
If the correct item is no longer available, PNYTA may offer an alternative resolution, such as store credit or a refund, as appropriate.
03 Wrong Size Shipped
If PNYTA sends a different size from the size indicated in your confirmed order, we will arrange a replacement.
Please note:
This does not apply when the customer selected the incorrect size when placing the order.
For this reason, we strongly recommend checking the PNYTA Size Guide before completing your purchase.
04 Damaged or Defective Items
If your item arrives damaged or has a verified manufacturing defect, please contact us within 48 hours of delivery.
For the fastest assessment, please provide:
- Order number
- Photos of the package
- Photos of the affected product
- A short video showing the issue
- Unboxing video, if available
Where possible, please do not wear, wash, alter, or remove the original tags from the item before contacting us.
Once reviewed, PNYTA may provide a replacement or another appropriate remedy.
05 Unboxing Video
For damaged, defective, missing, or incorrect items, an unboxing video is strongly recommended.
The video should show the package from the time it is opened through the inspection of the contents.
An unboxing video helps us verify the condition of the package and product when received. However, the absence of an unboxing video does not by itself remove any rights or remedies available to customers under applicable law.
06 Items Not Eligible for Voluntary Exchange
We do not accept exchanges for:
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Change of mind
- Personal preference
- Items that have been worn
- Items that have been washed
- Items that have been altered or damaged after delivery
- Normal wear and tear
- Improper washing, drying, storage, or care
Please refer to the Care Instructions provided with your PNYTA product.
07 Sale, Promotional & Limited-Drop Items
Sale, promotional, clearance, and limited-drop items are generally final sale, except for verified defects, incorrect items shipped by PNYTA, or other remedies required under applicable law.
Any special return or exchange conditions applicable to a specific promotion will be stated at the time of purchase.
08 How to Request a Return or Exchange
To request assistance, contact:
Please include:
- Order Number
- Customer Name
- Item / Size / Color
- Reason for Request
- Photos / Video
Please submit your request within 48 hours of delivery whenever possible.
09 Review & Processing
Once we receive your request and supporting information, PNYTA will review the case.
Our target processing time is:
3–7 business days
after we receive the complete information required to assess the request.
Approved replacements will be subject to product availability.
10 Replacement Shipping
If the issue is confirmed to have been caused by PNYTA, including an incorrect item shipped or a verified manufacturing defect, PNYTA will cover reasonable replacement-shipping costs.
For issues caused by customer selection, including an incorrectly selected size or color, the purchase remains final and replacement is not ordinarily available.
11 Refunds
PNYTA does not provide refunds for change of mind, incorrect size selection, or incorrect color selection.
Where PNYTA is unable to provide an appropriate replacement for an approved claim, we may offer store credit or a refund, depending on the circumstances.
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable law.
12 Important
By placing an order with PNYTA, you acknowledge that you have reviewed the product information, available sizes, and applicable purchase conditions.
Our goal is simple:
- Make good products.
- Ship the right products.
- Make things right when we get it wrong.